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Shipping
Where do you ship from?
All orders ship from our warehouse faciliites in either Los Angeles or New Jersey
Do you offer free shipping?
Yes, on standard deliveries. You will see options at checkout.
Where is my order?
You will receive an email from us as soon as your order has shipped with your tracking number.
Orders placed over the weekend will be shipped out on the following Monday.
Can you ship to my P.O. box?
Yes, we ship to P.O. boxes using USPS Priority.
It shows that my package was delivered but I do not have it, what do I do?
You will need to contact the delivery carrier. When you call them please make sure you have the tracking number handy so they can look it up for you. They will be able to provide some more information about where it was delivered and can hopefully help you locate it. If they are unable to locate your package, please email us directly at hello@dyutihorganics.com
Returns
What's your return policy?
Our goal is to offer you complete satisfaction for every DYUTIH product. We will accept any full-sized product for a return (no exchanges), as long as it is at least half full and received within 30 days of initial purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise, we will not be able to authorize the full refund or send out another return label. Any DYUTIH Rewards points associated with returned items will be deducted from your points total and will no longer be available for redemption.
We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be in our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy.
Please email ourskin@dyutihorganics.com for return instructions.
Free Return Shipping on all contiguous USA orders